Returns & Refunds Policy

30-Day Money-Back Guarantee

We want you to be happy with your Organic Performance products. If you’ve tried your product and aren’t satisfied, please contact us within 30 days of receiving your order to request a refund under our money-back guarantee.

This guarantee applies to dissatisfaction with a product you’ve tried. It does not cover a change of mind, such as deciding you no longer want or need your purchase. Opened products are eligible.

Refunds under this guarantee cover the purchase price of the relevant product. Original shipping charges are non-refundable, except where required by Australian Consumer Law.

How to Request a Refund

Email us at info@organicperformance.com.au within 30 days of receiving your order. Please include:

• Your order number or proof of purchase.

• The product you’re unhappy with.

• A brief explanation of your concern.

We’ll review your request and let you know the next steps, including whether you need to return the product. Please contact us before sending anything back.

If a return is required, we’ll provide shipping instructions and confirm any applicable return postage costs. Our return address is:

Organic Performance
12 O'Sullivan Dr
Pakenham VIC 3810

Natural Products

Our products are all natural and may occasionally become clumpy. If you’re unhappy with the condition of a product you’ve recently received, please contact us so we can help arrange a replacement or refund, as appropriate.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if a product is faulty, damaged or incorrect. Include your order details and, where possible, photos so we can assess the issue and arrange an appropriate solution.

Change of Mind, Sale Items and Gift Cards

As our products are consumable, we do not offer returns or exchanges for change of mind.

Our 30-day money-back guarantee also applies to eligible products purchased on sale. Gift cards are excluded from this voluntary guarantee.

These exclusions do not affect your rights under Australian Consumer Law.

Refund Processing

We’ll notify you once your refund has been approved. If we require a return, approval will follow receipt and inspection of the returned product.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, please contact info@organicperformance.com.au.

Your Rights Under Australian Consumer Law

Our 30-day money-back guarantee is in addition to your rights under Australian Consumer Law. Nothing in this policy excludes or limits those rights.

The 30-day limit, change-of-mind exclusions and shipping exclusions do not restrict any remedy or reimbursement you are entitled to under Australian Consumer Law.