Shipping policy

Shipping Policy

Last updated: July 2026

At Organic Performance, we're committed to getting your order to you as quickly, safely and reliably as possible. Every order is packed and dispatched from our warehouse in Pakenham, Victoria.

Order Processing

Orders are processed and dispatched Monday to Friday (excluding Victorian public holidays).

Orders placed before 11:00am AEST are typically dispatched the same business day.
Orders placed after 11:00am, on weekends or public holidays will be dispatched on the next business day.
Please allow 0–2 business days for order processing during busy periods.

During new product launches, promotional events and peak shopping periods, processing times may be slightly longer than usual.

Australian Shipping

We offer both Standard and Express shipping Australia-wide.

Shipping Rates

Destination	Standard	Express
Victoria	$10 AUD	$15 AUD
All Other States & Territories	$15 AUD	$20 AUD

Free Standard Shipping is available on all Australian orders over $75 AUD.

If you require Express Shipping, the applicable Express shipping fee will apply.

Estimated Delivery Times (after dispatch)

Destination	Standard	Express
Victoria	1–3 business days	1–2 business days
Rest of Australia	1–5 business days	1–3 business days

Delivery estimates are provided as a guide only and may vary due to weather events, remote locations, carrier delays or periods of unusually high demand.

International Shipping

We currently ship to selected international destinations using Standard International shipping.

Destination	Shipping Rate
New Zealand	$22 AUD
United States & Canada	$35 AUD
Europe (AT, DK, FI, FR, DE, GR, IE, IT, NL, NO, PL, SE, CH & GB)	$75 AUD

Estimated International Delivery Times

New Zealand: 5–10 business days
United States & Canada: 7–14 business days
Europe: 10–20 business days

International delivery times are estimates only and may be affected by customs processing within the destination country.

Customs, Duties & Import Restrictions

International orders may be subject to customs inspections, import duties, taxes or other government charges once they arrive in the destination country. These charges are the responsibility of the customer.

Some supplements may also be subject to local import restrictions. It is the customer's responsibility to ensure any products ordered comply with the laws and regulations of their country.

Organic Performance is not responsible for delays, additional charges or products refused or seized by customs authorities.

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

Tracking updates are supplied by the shipping carrier and may take up to 24 hours to appear after your parcel has been lodged.

Authority to Leave & Signature on Delivery

Where available, customers may choose whether their parcel is left in a safe place or requires a signature upon delivery.

These preferences are managed by the shipping carrier and may vary depending on your delivery location.

We also deliver to PO Boxes via Australia Post.

Lost or Delayed Parcels

If your parcel appears delayed beyond the expected delivery timeframe, please contact us.

We'll work directly with the shipping carrier to investigate your shipment and keep you informed throughout the process.

If a parcel is confirmed as lost by the carrier, we'll work with you to arrange an appropriate resolution, including a replacement or refund where applicable.